Privacy Policy

Packaged Organics Limited website privacy notice

This privacy notice tells you what to expect us to do with your personal information.

 

Contact details

Post

Packaged Organics Limited
The Pinnacle
160 Midsummer Boulevard
MILTON KEYNES
MK9 1FF
UK

Email

info@packagedorganics.com

 

What information we collect, use, and why

We collect or use the following information to provide services and goods:

  • Website user information (including user journeys and cookie tracking)
  • Information relating to compliments or complaints

 

We collect or use the following information to prevent, detect, investigate or prosecute crimes:

  • Website user information (including user journeys and cookie tracking)

 

We collect or use the following information to comply with legal requirements:

  • Website user information (including user journeys and cookie tracking)

 

We collect or use the following personal information for dealing with queries, complaints or claims:

  • Names and contact details
  • Relevant information from previous investigations
  • Correspondence
  • Website user information (including user journeys and cookie tracking)

 

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

  • Your right of access – You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. You can read more about this right here.
  • Your right to rectification – You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here.
  • Your right to erasure – You have the right to ask us to delete your personal information. You can read more about this right here.
  • Your right to restriction of processing – You have the right to ask us to limit how we can use your personal information. You can read more about this right here.
  • Your right to object to processing – You have the right to object to the processing of your personal data. You can read more about this right here.
  • Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. You can read more about this right here.
  • Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. You can read more about this right here.

 

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

 

Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information to provide services and goods are:

  • Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
  • Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
    • Only minimal data is collected to allow the proper functioning of the website.

 

Our lawful bases for collecting or using personal information to prevent, detect, investigate or prosecute crimes are:

  • Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

 

Our lawful bases for collecting or using personal information for legal requirements are:

  • Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

 

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

  • Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

 

Where we get personal information from

  • Directly from you

 

How long we keep information

We retain information for only as long as is needed.

Where we collect information due to legal requirements, the retention period may be indefinite.

Website logging may be retained for up to 5 years.

 

Who we share information with

Data processors

Website Hosting Providers

This data processor does the following activities for us: ensures proper functioning of the website and related IT systems.

 

Others we share personal information with

  • Professional or legal advisors
  • Financial or fraud investigation authorities
  • Relevant regulatory authorities
  • External auditors or inspectors
  • Organisations we’re legally obliged to share personal information with

 

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:           

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

 

Last updated

03 February 2024